GreenPenn Outsourcing Business Advisory

greenpenn

FAQ'S

Let us answer all of your major queries without you being bothered about calling & chat with us..  just click on most valuable questions and you have the answer on the go.

I am a new BPO. Am I qualified for new projects?
How do I qualify to acquire a project?

If you are a Proprietor, LLP, LLC, Pvt. Ltd company with minimum of 1 Year BPO experience, we can help you qualify the bidding and screening process to acquire the project. GreenDocs.in will ensure the legal documentation and licences.

Where are you located?

We have multiple locations. Pune, Delhi, Canada, Singapore. Please see contact page.

How can I trust you? I had been scammed earlier.

GreenPenn is award winning outsourcing advisory company. With ISO 9001:2015, member of American Business Accreditation Services, India's top 20 outsourcing business consultant by Silicon India, Best Outsourcing Company by India Business Awards 2019, Certified member of Escrow.com and Direct client project acquisition makes us market leader.

What is CSA? Is it legal contract?

CSA is Consulting Service agreement. It is a legal contract powered by Docusign.com which is worldwide accepted and authenticated.

What is the term of the Contract?

The minimum term of the contract is 1 year which is auto renewed.

What is the payment Security?

GreenPenn ensure the payment/payout of its center partners. With Escrow.com our centers don't have to worry about payments. GreenPenn has strict SLA regulations on clients with penalty clause in case there is a delay in payments for more than 15 days. In case of delay exceeding 15 days, GreenPenn clears the centre invoice without further waiting for client payments.

What if my payment get delays?

GreenPenn has strict SLA regulations on clients with penalty clause in case there is a delay in payments for more than 15 days. In case of delay exceeding 15 days, GreenPenn clears the centre invoice without further waiting for client payments.

What if my payment get delays?

GreenPenn has strict SLA regulations on clients with penalty clause in case there is a delay in payments for more than 15 days. In case of delay exceeding 15 days, GreenPenn clears the centre invoice without further waiting for client payments.

What is the refund policy?

Greenpenn ensure the refund of Handholding, in case center decides to discontinue the project within 3 months without starting the operations, they have to serve the 15 days notice and GreenPenn shall refund the Handholding amount. In case centre has paid of Dialer, data and training, that will be forfeited.

Can I sign the contract with client directly?

Yes, Centre can sign the contract directly with client after a successful handholding period of minimum 2 months.

I have multiple centres in my network. How can I partner with you?

Great, There is an opportunity to maximise your earnings. You can become our Authorised Consulting Partner (ACP) and refer new centres who are looking for projects and business operation setups. Enquire about ACP now by sending mail to sales.

Can you help us in getting our business setup?

GreenDocs.in is a sister concern of GreenPenn. GreenDocs can help your business getting register along with business certifications and required licenses. Contact enquiry@greendocs.in

Can I get reference center?

Yes you can! GreenPenn follow the reference centre procedure as follows:

  1. Centre should be a mid size business who has worked on any BPO project.
  2. Centre should be a registered business.
  3. Centre need to apply for a project.
  4. Centre should have minimum 3 months of financial backup to support the operations.
  5. It's on client discretion to identify the reference centre for you.
  6. Centre has a limited time window to visit/call the contact centre.